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‘We’ and ‘us’ refers to POND and ‘our’ has the same meaning.

Please read these Terms of Use carefully before using the POND Website. By using this website you agree to our Terms of Use.

POND reserves the right to amend the Terms of Use at any time.

Pricing and Payment

All reference to ‘$’ and ‘dollars’ on this website are to Australian currency and inclusive of GST. Payment is taken at the point of sale and not at the time of dispatch. The total cost of your order is the price of the item(s) ordered plus delivery.  We use online secure payment gateway Shopify Payments and accept Mastercard, VISA and AMEX cards. We also accept payments through PayPal.

When placing your order, we will require your name, credit card number and card expiry date. All credit card payments are subject to validation checks and authorisation. If the issuer of your payment card refuses to, or does not, for any reason authorise payment to us, we will not be liable for any delay or non-delivery.

Orders

When you place an order, we will require your name, e-mail address, credit card number and card expiry date. Without this information we will not be able to process your order.  You will also be asked to provide a shipping address including street number, name, suburb, city and postcode details.

A contact telephone number is also required so that we may reach you if there is a problem with your order, or if your order requires a delivery quote. We may, unless you advise us otherwise, pass this information to our delivery partners in case they need to contact you to arrange the processing or delivery of your order. After placing an order, you will receive an e-mail from us acknowledging that we have received your order.

We make every effort to display the most current and accurate product inventory information. We will notify you directly in the event that a product’s availability changes . If there are any problems with your order we will contact you immediately by email or phone.

Cancellation of an order

You have the right to cancel your order within 24 hours from confirmation however, if the order has been processed and shipped it will not be possible for us to intervene therefore the order will proceed.

Returns Policy

Whilst we hope that you’re always delighted with your purchase from POND, we understand that there are occasions where you may wish to return an item(s).

If you wish to return an item(s) you must notify us by email or phone within 7 days of receiving the goods and we will gladly offer you an exchange or a merchandise credit note. We do not offer payment refunds, unless the items are faulty or damaged. For more information on our Returns Policy click here

Description and Product Information

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are as accurate as possible at the time when the relevant information was entered onto the system, however we cannot guarantee that information and offer no warranties as to the accuracy.

Sizes for interior decoration items specified on the Website are approximate only. Many of our items are hand-made and therefore their actual sizes can be up to 2 cm larger or smaller than specified on the Website and we ask you to take account of this when carrying out your measurements and/or considering whether to purchase a particular Item. We try to show the colour of each item as accurately as possible however slight variations in colour may occur due to the settings of your computer, monitor, software or printer from the colour of the actual item you receive.

Shipping

We aim to fulfill and dispatch your order within 2 business days of order confirmation, unless there are circumstances beyond our control that prevent us from doing so. In the event of your order being delayed for any reason we will notify you immediately of the delay and a new delivery time frame. No compensation will be offered for late deliveries in any event. We are unable to re-direct orders once they have been dispatched. We are unable to deliver to a post box address and all orders require a signature on receipt by a person over 18 years of age. For more information regarding shipping please click here

Privacy Policy

We are committed to safeguarding your privacy online. Our Privacy Policy outlines the security procedure and the information we collect about you, how and why we use the information. For more information on our Privacy Policy please click here.

General

We are not liable to you or anyone else for any loss in connection with the use of this Website or any linked website.

If you have any queries regarding our Terms of Use please email us at [email protected] or call 02 9969 5800.